Canada Post service delays

Last updated: December 17, 2024

Due to the timing and duration of the Canada Post strike, please continue to expect mail processing and delivery delays of invoices, payments and notices. Although postal operations resume Tuesday December 17, they will not receive or pick up mail until Thursday, December 19, and will likely have a significant backlog to process. 

Businesses or residents will still experience delays in receiving: 

  • business licence notices
  • dog licence renewals
  • final outstanding property tax and utility notices
  • payments and other critical documents

Outstanding balances must be paid by the due date to avoid penalties.

Businesses with business licences expiring soon or residents with outstanding balances can easily register for a My Property Portal profile. It’s the easiest way to see an account balance and make payments. Once you create an account, you can also receive notices by email.

There are many ways for businesses and residents to pay outstanding fees:

1. Online/financial institution/telephone banking

When paying via online banking, phone banking, ATMs or financial institutions, select the appropriate City of Burnaby payee account and account number.

Please check with your financial institution as some banks require up to 3 business days for payment processing.

For your convenience, here are the most commonly used banks and credit unions where you can submit your online payment(s).

2. Pay in person

  • Pay in person at City Hall, 4949 Canada Way.
  • We’re open Monday-Wednesday and Friday from 8 am-4:45 pm and Thursday from 8 am-8 pm.
  • Acceptable method of payments are debit, cheques or cash.
  • 24-hour drop boxes are located at both entrances to City Hall.
    • Please note: Drop boxes are emptied daily.

Public notices will continue to be posted to the City’s Public Notice webpage every Thursday, and also sent out through CityConnect eNews. You can easily sign up for City of Burnaby eNews online. 

For new vendors and customers working with the City, you can contact [email protected] to set-up direct deposit (electronic funds transfer) as a secure, convenient and sustainable method to receive payment. Existing vendors or customers wishing to make a change to the payment method can contact [email protected]. Invoices can be sent electronically to [email protected].

The City of Burnaby is committed to ensuring that residents and businesses continue to receive timely and effective communication despite the challenges posed by this strike action. 

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