Contact Us

Learn about our exhibitions and arts programs for all ages.

Visit burnabyvillagemuseum.ca to plan your visit (open seasonally).

Shadbolt offers various arts programs, theatre performances and festivals. You can also book the venue for conferences, recitals, weddings and other events.

Find out more about how to prevent graffiti in Burnaby or use this online form to report graffiti on private or public property. 

To report offensive graffiti after hours (evenings and weekends) call Engineering Dispatch at 604-294-7200. 

Conveniently located adjacent to Burnaby City Hall.

Office hours

Monday to Sunday from 8 am to 8 pm. Open on all statutory holidays.

View how to report a bylaw violation for:

• Parking
• Business and property concerns
• Homelessness
• Pets and animals
• Graffiti
• Noise
• Smoking

Find out more about some of the ways we support crime reduction efforts in Burnaby.

• Block Watch Program
• Good Neighbour Program
• Safe Community Series

View our emergency preparedness tips and learn about the City's role to make our community disaster-resilient and safe.

Providing a compassionate and trauma-informed approach to addressing homelessness. Intervention Support Workers address both the immediate and long-term needs of unsheltered individuals by connecting them with the resources they need. Learn more about our outreach and intervention programs. 

If you require assistance with an encampment, please fill out our webform. 

If you have any questions related to parking enforcement such as parking tickets, regulated parking hours.

Parking enforcement requests can be made:
Monday-Friday: 8 am-4:45 pm, fill out our online form or contact customer service
Saturday-Sunday: 8:30 am-4:30 pm, fill out our online form or call 604-570-3660
Outside office hours: Call Burnaby RCMP at 604-646-9999

The City of Burnaby Archives operates as the official repository of Burnaby’s public records, located in the McGill Branch of the Burnaby Public Library.

Reference services are available by appointment and during drop-in hours on Wednesday from 10 am-4 pm. 

View upcoming meetings and public hearings and city bylaws.

For media inquiries, please contact the Public Affairs Office at [email protected] or call 604-570-3616. 

If you are a Burnaby business or restaurant owner and would like to expand your footprint on to a city sidewalk or adjacent outdoor space. Learn more about the Active Patio Program.

Contact us for specific information about our maps and open data. 

The staffed, self-serve Burnaby Eco-Centre provides you with safe, convenient and affordable drop-off options for over 20 different types of recyclable materials.

If you would like to report encroachments and/or unauthorized use of city property.

Call us for emergencies and after hours assistance to report water leaks, immediate traffic hazards, pot hole repairs, plugged catch basins, etc. 

For general inquiries, contact the Engineering Department at 604-294-7460 or by the email below.

Contact the Engineering Department at City Hall during the hours listed below.

Call Engineering Dispatch at 604-294-7200 for emergencies and after hours assistance to report water leaks, immediate traffic hazards, pot hole repairs, plugged catch basins, etc.

For any project work in or abutting a street, boulevard, alley, sidewalk, park, terrace, or other property controlled or owned by the City (including right-of-ways). 

If you are a Burnaby resident and would like an improvement (eg sidewalks/road widening) to your neighbourhood.

If you have any questions related to parking meters, usage of parking spaces.

For inquiries for missed garbage/recycling pick-ups, large item pick-ups, appliance pick-ups, set up Multi Family pick-ups etc.

For any civil construction project work unrelated to a development application in or abutting a street, boulevard, alley, sidewalk, park, terrace, or other property controlled or owned by the City (including right-of-ways).  

For all questions relating to street light/traffic signal outages, lane closure requests, speed bumps, wheelchair ramps, graffiti.

Call Engineering Dispatch at 604-294-7200 for emergencies and after hours assistance to report urgent traffic hazards.

Film your next project in Burnaby! Learn more

There are many ways you can start a rewarding career with the City of Burnaby—from positions in community centres or City Hall to working as part of our outside labour force. See current openings

For all questions related to maintenance of City Buildings or maintenance of Burnaby run rental properties.

Please connect with the Public Affairs office. 

Learn more about our services under recreation and arts and explore outdoors. 

Contact us to book picnic sites, sports fields and other facilities.

View our support services for seniors and families. 

If you have any questions related to the maintenance of City trees, including inspection or pruning.

Contact us for:

• minor animal welfare concerns, barking dogs, dog bite and attacks
• assistance with stray animals
• removing dead animals from streets or public areas

Report a animal control incident using our online form. 

For animal control calls where there is a risk to public safety, please call 911.

Call Burnaby SPCA for the following issues:

• adopting animals
• lost or missing pets
• arranging surrenders 

Call the BC SPCA Animal Helpline for the following: 

• arranging for emergency boarding
• concerns about animal cruelty such as abuse or neglect

In-person building and sub-trade permit applications are accepted between 8 am to 4 pm, Monday to Wednesday and Friday, and 8 am to 7 pm on Thursdays.

Call Engineering Dispatch at 604-294-7200 for emergencies and after hours assistance to report spill emergencies on Burnaby roads or in waterways.