Utility fee payments due by March 17

The City of Burnaby is reminding Burnaby property owners that 2025 utility fees are due March 17, 2025. Utility notices were sent out in early February. If you do not receive your utility notice, please contact Burnaby Revenue Services at 604-294-7350 before the due date. 

Be sure to pay in full by March 17, 2025 to be eligible for a discount. Partial payments or payments received at the City of Burnaby after March 17, 2025 will not be eligible for the discounted amount.

How to pay your utility fees:

• Internet, telephone banking or at most financial institutions/automated banking machines (ABM):
  • Please check with your financial institution as some banks require up to 3 business days for payment processing. Payments made online or at your financial institution after the local bank cut off time on the due date will be considered late.
• Credit card payments are accepted online only at Burnaby.ca/MyProperty
  • A non-refundable 1.75% convenience fee will be applied to all credit card payments. 
• 24-hour drop boxes located in the parking lot and at both entrances to Burnaby City Hall, 4949 Canada Way. 
  • Please note: drop boxes are cleared daily.
• By mail to Burnaby Revenue Services, 4949 Canada Way, Burnaby BC, V5G 1M2.
  • Please make cheques payable to: City of Burnaby. Postmarks are not accepted as payment date.
• In-person (cheque, debit card or cash) at Revenue Services
  • Hours: Monday-Wednesday & Friday, 8 am-4:45 pm | Thursday, 8 am-8 pm 
  • Closed Saturday, Sunday & statutory holidays 

For up-to date information on current payment options, please visit our How to Pay page.