Connect with our Intervention Support Workers
The City's Intervention Support team provides a compassionate and trauma-informed approach to addressing homelessness. Intervention Support Workers can help connect individuals with:
- referrals to housing or shelters
- assistance with obtaining identification cards
- referrals to doctors, nurses, counsellors and mental health supports
- help with applying for income assistance, disability or other sources of income
- referrals to detox or drug and alcohol treatment programs
- assistance with obtaining free or low-cost food, clothes, sleeping bags, hygiene items, showers, laundry and toiletries.
If you or someone you know needs help, or if you have a concern about homelessness or unsheltered individuals, please contact us.
Additional resources
Fraser Health Integrated Homelessness Action Response Teams (IHART)
The IHART team is made up of nurses, social workers, outreach support workers, peer support workers and mental health clinicians who provide low barrier, culturally safe, wrap-around care.
Phone: 236-332-6144
Email: [email protected]
Progressive Housing Society Homeless Outreach Program (HOP)
HOP helps people who don’t have a place to stay by giving them the basics like food, clothing and guidance on street life. The program also helps with important things like getting an ID and finding permanent housing.
Phone: 604-522-9669
Email: [email protected]
Address: 7836 6th Street, Burnaby
Hours: Monday to Friday: 9 am-4 pm
Burnaby Society to End Homelessness Outreach Resource Centres (ORC)
ORCs are designed to be a "one-stop-shop" of services for vulnerable neighbours so they can easily access basic life necessities and resources for social aid in one convenient location. The ORC provides a welcoming non-judgmental atmosphere where guests can access support with dignity. The 2 locations operate weekly on Wednesdays and Thursdays in South Burnaby.
Thursday ORC (main outreach with the most services offered)
7135 Walker Ave, Burnaby
Every Thursday, 9-11:30 am
Wednesday Pop-Up ORC
Jubilee Ave near Imperial St. (in front of Youth Centre)
Every Wednesday, 9-11 am
Phone: 604-902-3071
Email: [email protected]